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Browse by Topic
Playing Music
Stream, queue, and organize your favorite tracks
- • How to create and manage playlists
- • Using the music player controls
- • Understanding the queue system
- • Shuffle and repeat options
Downloads & Offline
Save music for offline listening
- • Downloading songs for offline use
- • Managing local music library
- • Syncing downloaded content
- • Storage settings and limits
Audio Quality
Customize your listening experience
- • Adjusting audio quality settings
- • Using the equalizer
- • Volume normalization
- • Output device selection
Account & Profile
Manage your account settings
- • Updating profile information
- • Changing profile picture
- • Account preferences
- • Privacy settings
Discovery
Find new music you'll love
- • Using search and filters
- • Exploring trending music
- • Personalized recommendations
- • Following artists
Desktop App
Install and use the desktop application
- • Downloading the desktop app
- • System requirements
- • Keyboard shortcuts
- • Desktop notifications
Frequently Asked Questions
How do I download the desktop app?
Visit our download page and select the version for your operating system (Windows, macOS, or Linux).
Can I listen offline?
Yes! Download your favorite songs and playlists using the download button to listen without an internet connection.
How do I create a playlist?
Click the 'Create Playlist' button in the sidebar, give it a name, and start adding songs from your library or search results.
Is there a free version?
Yes, 2k Music offers a free tier with ads. Upgrade to Premium for ad-free listening, offline downloads, and better audio quality.
Live Chat
Chat with our support team in real-time
Email Support
Get help via email within 24 hours
Documentation
Browse our comprehensive guides
Troubleshooting Common Issues
App Won't Start or Crashes
- 1.Restart your computer
- 2.Check for app updates in Settings
- 3.Clear app cache from Settings > Storage
- 4.Reinstall the app if the issue persists
Music Won't Play
- 1.Check your internet connection
- 2.Verify your audio output device is connected
- 3.Try playing a different song
- 4.Sign out and sign back in to your account
Downloads Not Working
- 1.Ensure you've set a download directory (Settings > Local Files)
- 2.Check available storage space on your device
- 3.Verify you have a stable internet connection
- 4.Try downloading one song first before batch downloading
Audio Quality Issues
- 1.Adjust audio quality in Settings > Audio
- 2.Check your internet speed for streaming
- 3.Reset equalizer settings to default
- 4.Update your audio drivers (desktop app)
Setting Up Downloads
Follow these steps to configure your local download directory and start saving music for offline listening.
Open Settings
Click on your profile picture in the top right corner and select 'Settings' from the dropdown menu.
Navigate to Local Files
In the settings sidebar, click on 'Local Files' to access download options.
Set Download Directory
Click the 'Choose Folder' button and select where you want your music to be saved on your computer.
Configure Download Quality
Select your preferred download quality (High, Medium, or Low) based on storage and audio quality preferences.
Start Downloading
Once configured, click the download icon next to any song, album, or playlist to save it for offline listening.
Pro Tip
Choose a folder on a drive with plenty of space. High-quality downloads can be 5-10MB per song. You can change your download location anytime in Settings.
Keyboard Shortcuts
Master these shortcuts to navigate 2k Music like a pro and control your music without touching your mouse.
System Requirements
Windows
Windows 10 or later (64-bit)
Intel Core i3 or equivalent
4 GB RAM
500 MB available space
Internet connection required for streaming
macOS
macOS 10.13 High Sierra or later
Intel or Apple Silicon
4 GB RAM
500 MB available space
Internet connection required for streaming
🐧Linux
Ubuntu 18.04 or later, Debian 10+
Intel Core i3 or equivalent
4 GB RAM
500 MB available space
Internet connection required for streaming
Known Issues
We're actively working on fixing these issues. Check back for updates or contact support if you're affected.
Windows: Audio stuttering on some devices
Some users may experience audio stuttering with certain audio drivers. Try updating your audio drivers or changing the output device in Settings.
macOS: App may take longer to start on first launch
Initial launch may be slower due to macOS security verification. Subsequent launches will be faster.
All Platforms: Equalizer settings may reset after update
Custom equalizer settings might need to be reconfigured after major app updates. We're working on persistent settings storage.
Still need help?
Can't find what you're looking for? Our support team is here to help you with any questions or issues.